Terms &
Conditions

Acceptance of Terms

By accessing the Peniel Mental & Behavioral Health PLLC website, booking an appointment, or receiving any of our clinical services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to update these terms at any time, and continued use of our services following any update constitutes acceptance of the revised terms.

Patient Responsibilities

As a patient or website user, you agree to the following responsibilities to ensure safe, effective, and respectful care for everyone involved.

• Provide accurate, complete, and current information during registration, intake, and throughout your care.
• Notify us promptly of any changes to your health status, medications, insurance coverage, or contact information.
• Attend scheduled appointments on time, or provide advance notice of cancellation in accordance with our policy.
• Treat all staff members and other patients with respect and dignity. Abusive, threatening, or disruptive behaviour will result in termination of services.
• Follow your agreed treatment plan and communicate openly with your provider about any concerns or changes.
• Use our website, portal, and communications platforms only for lawful and appropriate purposes.

Payments & Billing

Payment for services is due at the time of your appointment unless an alternative arrangement has been agreed in writing. We accept major insurance plans and self-pay options. By booking an appointment, you authorise us to verify your insurance benefits and process payment accordingly.

• You are responsible for understanding your insurance coverage, co-pays, and deductibles prior to your appointment.
• Any outstanding balances not covered by insurance remain the responsibility of the patient or their guardian.
• We will make every effort to submit insurance claims accurately and promptly on your behalf.
• Disputes regarding billing must be raised in writing within 60 days of the date of service.

Cancellations & No-Shows

We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another patient who may be in need.

Late cancellations (less than 24 hours’ notice) or missed appointments may result in a cancellation fee. Repeated no-shows may affect your ability to schedule future appointments. We understand that circumstances arise, and we will always consider these on a case-by-case basis with compassion.

Questions & Contact

If you have any questions about these Terms and Conditions, or if you would like to discuss any aspect of your care agreement, please contact us directly. We are committed to clarity, transparency, and your complete understanding of your rights and responsibilities.

These Terms and Conditions were last updated on June 1, 2026 and supersede all prior agreements. We reserve the right to amend these terms at any time.